Frequently Asked Questions
Find one That Fits Your Needs
Do I have to register for class in advance?
You do not need to register for classes in advance however we highly recommend that you DO! There are numerous ways to register for classes including online using this link, through the MINDBODY App (instructions below), via calling the studio at (970) 455-8786. Whether you choose to book online or through the app, you will need to create an account with MINDBODY.
How do I register for a class or an event online?
To register for a class online, visit this link. You will be prompted to create a profile. Once you create your profile then you will see the option/tab to “Book Now.” Click on Book Now to see the available Class or Event options. Scroll down to view the class options, when you find the class you’re looking for, select the “BOOK NOW” button. If you have passes available then you will click “Complete” to finish registering. If you do not have passes available then you will be prompted to purchase a drop in, pass or membership. You will then receive a notification that you have succssfully booked a class and you will receive a receipt for payment if you made a purchase. If you don’t receive an email, make sure your notifications are turned on (See instructions below)!
How do I know how many passes I have left on my punch pass?
To check on how many passes you have left, login to your MINDBODY account. Once you have logged into your account, click on the Passes & Membership tab. Scroll down to see which passes are active, in use, or expired.
How do I know which classes would be best for me?
How do I register someone else for a class or event?
We think that you are such a wonderful person to be signing your friends and family up for classes! We really appreciate your effort! Unfortunately, you will not be able to sign someone else up for class unless you create a separate account for them and/or unless you have their account login information. You can create an account for someone else if you have their name, email and phone number. MINDBODY will not let you have multiple accounts using the same email address, so be sure that someone has access to the email that you use for their account. You will also need to enter payment information for this person in order to pay for their classes and services. Once the account is set up and payment has been made it is fairly simple to log in and out of accounts in order to sign up numerous people for classes.
Can I share one of my passes with someone else?
We offer a 20-class Shared Class Pass for you to share with family and friends! Check it out on our pricing page. We also have unique pass options for special groups such as small businesses that can be shared amongst a group of people but that needs to be designated at purchase and set up in advance. Please contact us for more details about these passes.
Help! I think I have multiple profiles on MINDBODY!
HOW DO I purchase A GIFT CERTIFICATE?
In order to purchase a gift certificate you will need to create an account with MINDBODY. Create this as YOUR account, not the account for the person who is receiving the gift card. Log in to your account, click on the “Store” tab, select “Gift Card” from the list of product categories. Fill in the required text fields and click “Add to Cart.” MINDBODY will take you to your shopping cart and will guide you through processing payment for the gift card. You will receive a receipt via email and the gift card + code will be sent to the recipient via email.
Do you cancel classes if there aren't enough sign ups?
We try our best to NEVER cancel classes. We love teaching to intimate groups so you can feel confident in your decision to make the time to show up for class. We will be there ready to welcome you and teach an excellent class!
Do you allow customers to extend their passes?
We encourage our students to follow our expiration guidelines, however if one of our dedicated students needs an exception we will make it happen. Our policy at Thrive Yoga is to take care of the folks who are showing up and supporting the studio. If ever you are in need of additional time or support please don’t hesitate to reach out.